SHIPPING POLICY

Thank you for shopping with us. Each of our products is carefully handmade and made to order. Please review our shipping policy before placing your order.

Processing & Production Time

Because our products are handmade and made to order, our standard production and preparation time is 5–7 business days.

Custom, personalized, oversized, or highly detailed products may require additional production time. If additional time is required, we will contact you.

Business days do not include weekends or public holidays.

Estimated Shipping & Delivery Time

Once your order has been completed and shipped, the estimated delivery time is 3–5 business days.

Please note:

Production Time: 5–7 business days
Shipping Time: 3–5 business days

This means the estimated total time from placing your order to delivery is generally 8–12 business days.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to the shipping carrier, severe weather, peak holiday periods, customs or regulatory processing, transportation disruptions, or other circumstances outside our reasonable control.

Shipping Costs

Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the size and weight of the product, delivery destination, and shipping method.

Order Tracking

Once your order has been shipped, you will receive tracking information when available.

Please allow some time for the tracking information to update after the package has been accepted by the shipping carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible. Once an order has been shipped, we may not be able to change or redirect the delivery address.

We are not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Delays

We make every reasonable effort to ensure orders are produced and shipped within the stated timeframes.

However, delivery dates are estimates and may be affected by circumstances outside our reasonable control.

We are not responsible for carrier delays after an order has been transferred to the shipping provider, but we will make reasonable efforts to assist you if a delivery issue occurs.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant details.

For damaged packages, we may request photographs of the product, packaging, and shipping label so that we can evaluate the issue and, where appropriate, submit a claim with the shipping carrier.

Each case will be reviewed individually, and we will work with you to determine an appropriate resolution.

Customs, Duties & Taxes

Depending on the destination and applicable regulations, an order may be subject to customs duties, taxes, brokerage fees, or other charges imposed by government authorities or shipping providers.

Unless expressly stated otherwise at checkout, any such charges are the responsibility of the customer.

Undeliverable or Refused Packages

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another issue attributable to the recipient, additional shipping charges may apply before the order can be shipped again.

Original shipping charges may not be refundable in these circumstances.

Questions About Shipping

If you have any questions regarding your order, shipping, or tracking information, please contact us using the contact information provided on our website. We will be happy to assist you.